Privacy Policy
Privacy Policy
Effective Date: 27.08.2026
Ralco Synergy Pvt Ltd., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an enquiry, request a quotation, or use our IT equipment rental services.
By accessing our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Ralco Synergy Pvt Ltd. a leading IT solutions provider offering IT hardware sales and rentals, software licensing, AMC services to businesses and a variety of electronic and electrical components across India.
Our rental offerings include laptops, desktops, workstations, servers, networking equipment, printers, and related IT infrastructure.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Information you voluntarily provide to us, including:
- Name
- Company Name
- Email Address
- Phone Number
- Business Address
- Job Title or Designation
- Any information submitted through contact forms, inquiries, support requests, or business communications
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referring Website
- Pages Visited
- Date and Time of Visit
- Website Usage Statistics
Business Information
When requesting quotations, services, rentals, licensing, or AMC support, we may collect business-related information necessary to provide our services.
3. How We Use Your Information
We may use your information for the following purposes:
- Responding to inquiries and requests
- Providing products and services
- Processing quotations and orders
- Delivering technical support and AMC services
- Managing customer relationships
- Improving our website, products, and services
- Sending service-related communications
- Sharing updates about products, promotions, and business offerings
- Ensuring website security and fraud prevention
Complying with legal and regulatory obligations
4. Legal Basis for Processing
We process personal information based on:
- Your consent
- Performance of contractual obligations
- Compliance with legal requirements
- Legitimate business interests, including customer support, service improvement, and security
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with:
- Authorized employees and representatives
- Service providers and business partners assisting in service delivery
- Software vendors and licensing partners where required
- Logistics and shipping partners
- Legal authorities when required by applicable law
- Professional advisors, auditors, or consultants
All third parties are expected to maintain appropriate confidentiality and security safeguards.
6. Data Security
We implement reasonable technical, administrative, and organizational measures to protect personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
- Destruction
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Provide products and services
- Meet legal, accounting, tax, and regulatory requirements
- Resolve disputes and enforce agreements
When no longer required, information will be securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
- Enhance website functionality
Users may disable cookies through their browser settings, although some website features may not function properly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of such third parties.
10. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Request information regarding how your data is being used
To exercise these rights, please contact us using the details below.
11. Children's Privacy
Our website and services are intended for business and commercial use. We do not knowingly collect personal information from children under the age of 18 years.
If we become aware that a child has provided personal information, we will take reasonable steps to remove such information.
12. Compliance with Applicable Laws
Ralco Synergy Pvt Ltd. seeks to comply with applicable Indian data protection and information technology laws, including any applicable privacy and data protection regulations.
13. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.
Continued use of our website after publication of changes constitutes acceptance of the revised Privacy Policy.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Ralco Synergy Pvt Ltd
#13, 1st Block, 1st Stage, HBR Layout
Bangalore – 560043, Karnataka, India
Email: privacy@ralcoindia.com
Last Updated: 27.08.2026